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【獵頭職位：北京需要一位 Customer Program Manager】聯(lián)系人：Amy-Dong，郵箱：hr@kthr.com，微信也可查詢職位啦！打開手機微信，搜號碼“KTHR_COM”或查找微信公眾帳號“KT人才”或掃描以上二維碼即可添加，歡迎大家關注！ Responsibilities: Key role to oversee and manage program delivery from the Touch Application Teams in several global locations； Strongly customer focused role overseeing developments from concept to completion for a number of Tier1 and Tier2 customers； To drive operational excellence on commissioned programs, and also work alongside Marketing on pre-commissioned initiatives to propose new opportunities； Build and maintain a solid relationship with designated customers’ program teams and Management, managing expectations and commitments at all times； Maintaining highest levels of customer satisfaction with regard to program execution； Ensure management support at all times through appropriate and timely reporting. Duties: On a ‘day to day’ basis manage the customer program objectives (requirements, milestones and deliverables)； Ensure deliverables from all domains and sites are delivered to customers on time, and all reviews and acceptance indicators are met； Direct Application Team resources and coordinate second line support (R&D/UK and SoC/Norway), managing one roof activities as needed； Negotiate and secure engineering skills and resources from the engineering managers； Take part in the weekly resourcing reviews to represent priority of designated customers； Regular customer visits to present schedule and status and conduct interactive project review； Read customers demands and satisfaction level and bring into our organization； Consider customers feedback on road mapping alongside Marketing and identify new opportunities (scope project and present to management for sanction)； Manage customer change requests to the mutual benefit of customer and own organization； Regular and structured reporting to management covering projects status, concerns, and up to date business indicators (ramp dates and profiles, ROI)； Understand sufficient technical details about each project to make good management decisions in conjunction with Engineering Managers； Acquire knowledge of relevant Touch products and their applications； Prepared to travel extensively in support of achieving goals including identifying new opportunities. Position/Skill Requirements: Previous track record of Customer focused Program and Project Management； Pragmatic, fair and firm manner dealing with Application Teams and able to motivate and guide； Excellent manner with customers； Hi-tech fast paced development background (preferably in mobile applications)； Significant evidence of customer interaction and success. Preferred Skills： Formal PM training； Previous hands-on development background. Education： Preferably a high achievement degree in Electronics, Computer Science or possibly Physics. Min. years of experience required： A minimum of 8 years of job related experience including 3+ years in managing customer projects and 6+ years in the engineering discipline in industry. |
